Last updated: September 2020
INFORMATION WE COLLECT FROM YOU
In the course of your visits to our website or use of our products and services, we may obtain the following information about you (together ‘Personal Data’):
Worker members: name and picture (optional), gender, date of birth, work experience, professional skills, personal characteristics & attributes and other information in resume, contact details (email address, telephone numbers, postal & billing address), geographic location, IP address, survey responses, support queries, blog comments and social media handles.
Employer members: organisation name & logo (optional), brief description of their business, contact details (email address, telephone numbers, postal & billing address), geographic location, IP address, survey responses, support queries, blog comments and social media handles.
In relation to job listings: organisation name & logo (optional), description of job, selection criteria and application deadline date, contact details (email address, telephone numbers, postal & billing address), geographic location, IP address, survey responses, support queries, blog comments and social media handles.
In relation to directory listings: organisation name & logo (optional), brief description of their business, contact details (email address, telephone numbers, postal & billing address), geographic location, IP address, survey responses, support queries, blog comments and social media handles.
Children may also access our website and use our services. Where a child under 18 years of age is completing an application for a listing or advertisement on the website, consent will be required from the child’s parent or legal guardian for the child to submit the application. We will also collect the legal guardian’s or parent’s contact information for the purposes of the child’s application. If you are a parent or guardian and you believe your child is using our website and we have collected your child’s Personal Data without your consent, or if you no longer wish for your child to use our services, please contact us at the email address provided below, and we will delete your child’s Personal Data.
HOW WE COLLECT YOUR INFORMATION
We collect Personal Data in different ways, including:
- directly from you, when you provide information to us through the website, such as by your completing application forms for listings on the website or to advertise on the website;
- from our own records on how you use our services.
Your membership of the website allows you to edit and update your personal information published in your listing in the directory on the website.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: We use the information we collect to deliver our services to you, including:
- verifying your identity;
- making changes to your directory listing or profile;
- to administer and manage the delivery of our services, including charging, billing and collecting debts;
- conducting appropriate checks for credit-worthiness and for fraud;
- communicating with you, including to provide technical support and to assist you to subscribe to our services and to respond to any queries or feedback you may have about our services;
- notifying you of updates and offers, sharing useful content, measuring customer satisfaction and to provide you with a personalised website experience;
- gaining an understanding of your information and communication needs and informing you of ways the services provided to you could be improved; and
- researching, maintaining and developing our services, business systems and online infrastructure, including diagnosing problems, testing and upgrading of these systems.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
COOKIES AND PIXELS
HOW WE SHARE YOUR INFORMATION
We give Worker members, Employer members and Advertisers access to your personal information set out in your directory listing on the website and any advertising you authorise us to publish on the website.
We do not and will not sell or deal in your Personal Data or any customer information.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of ShowLoop Pty Ltd (ABN 9 641 533 682), our customers or third parties.
We may disclose your Personal Data to:
- your authorised representatives, agents and professional advisers;
- our professional advisers, including our accountants, auditors and lawyers;
- credit-reporting or fraud-checking agencies and credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing); and
- government and regulatory authorities and other organisations, as required or authorised by law.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
LINKS TO OTHER WEBSITES
By using our website, you consent to the collection, storage and use of your Personal Data by us as described above.
CORRECTING AND UPDATING YOUR INFORMATION
You can review, correct, update or delete your personal information in your listing in the directory on the website by logging into your account and making the changes yourself.
If you believe any other Personal Data that we hold is wrong, incomplete or inaccurate please contact us to review, update, correct or delete it. Please contact us if you would like us to delete your Personal Data from our systems.
Please note that we can only process requests in respect of personal information that we hold. We are unable to recover to your personal information from any person or organisation that has viewed your information on our website and recorded your personal information.
The contact details for the Office of the Australian Information Commissioner (OAIC):
Postal address: GPO Box 5218 Sydney NSW 2001
OAIC website: https://www.oaic.gov.au/
If you believe we have breached any of the Australian Privacy Principles, contact us at the email address provided below; we will respond within 48 hours. The privacy complaint should be in writing setting out as much detail as possible and include any supporting documentation.